At Rongali Roots, we strive to deliver high-quality products that bring joy and satisfaction to our customers. However, if you’re not completely satisfied with your purchase, we are here to help.
1. Returns
- You can initiate a return within 7 days of receiving the product if it is damaged, defective, or not as described.
- To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase (invoice).
- Certain items such as personalized products or sale items may not be eligible for return.
2. Refunds
- Once your returned product is received and inspected, we will notify you of the status of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Shipping charges, if applicable, are non-refundable.
3. Exchange Policy
- We currently do not offer direct exchanges. You may return the product and place a new order for the replacement.
4. How to Initiate a Return or Refund
- Please email us at support@rongaliroots.com with your order details and reason for return.
- Our team will guide you through the process and provide a return address if applicable.
5. Shipping Costs for Returns
- The customer will bear the shipping cost for returning an item unless it is damaged or defective.
6. Exceptions
- Products damaged due to misuse, improper care, or wear and tear are not eligible for return or refund.
7. Cancellations
- Orders can be canceled before shipment. Please contact us immediately at support@rongaliroots.com if you wish to cancel your order.
- Refunds for canceled orders will be processed within 7 business days.
At Rongali Roots, your satisfaction is our priority. If you have any concerns, do not hesitate to reach out to our team, and we will do our best to assist you.